FREQUENTLY ASKED QUESTIONS
HOW DO WE
PLACE AN ORDER?
Please complete the Invitations Questionnaire or the On-the-Day Questionnaire for a personalised quote. If you would like to order one of the Invitation Collections please email your requirements.
When you confirm you’re happy to go ahead will receive a Client Portal login which will show your invoice and payment details, and will be where your digital proofs are uploaded.
Booking in advance is advised as I can only accommodate a set number of bookings per month to ensure a dedicated service.
WHEN SHOULD WE ORDER?
Ideally you should aim to book your invitations two months before you intend to send them. However it is best to contact me as early as possible to make your booking, my calendar gets particularly booked up in the first few months of the year and throughout summer.
Save the Dates
Start with sending these 10-12 months before the wedding. If you’re having a destination wedding these are a perfect way of letting your guests know early even if you don’t have your details finalised.
Invitations
Couples tend to send these anything from six months to two months before the wedding, depending on how soon you need your RSVP responses.
On-the-Day
We aim to deliver On-the-Day Stationery no later than two weeks before the wedding so we like to start the process early. To do this I will need to book your order in around 2-3 months before the big day, earlier if you’re having a summer wedding.
HOW LONG IS THE DESIGN AND PRINT
PROCESS?
The design process includes 3 rounds of digital proofs, to make necessary text amendments, and typically takes two weeks from start to finish. I will book your designated design and production time in advance when you place your order.
Print and production takes 3-6 weeks from the approval of the final proof depending on the finishes you choose.You will receive an estimated delivery date at the start of the production process, with updates along the way.
WHAT IS THE REQUIRED RETAINER PAYMENT?
For all orders the design fee is due upfront as a retainer to reserve your design and production space. The balance is payable on approval of the final proof before the items are sent to print.
WILL THE COLOUR ON SCREEN BE THE COLOUR WE RECEIVE?
I do my best to closely represent the true life colours but please remember colours can appear to look different from screen to screen and from screen to paper. Please note that with handmade items the colour may change slightly from batch to batch and a 100% exact colour match to samples cannot be guaranteed.
CAN WE MAKE CHANGES TO OUR ORDER?
You're welcome to make any amendments up until you approve the digital proof. Your order will then be sent to print and no more changes can be made, so please check spellings and details carefully!
CAN WE ORDER EXTRAS AFTER RECEIVING OUR INVITES?
Check with me to see if I have some spares but generally ordering extras will be subject to the minimum order quantities. For this reason I highly recommend ordering an extra 10% just in case.
HOW MUCH IS POSTAGE AND PACKAGING?
All orders are sent by a signed, insured, weekday delivery service to ensure your order arrives swiftly. UK delivery charges range from £7.50 - £30 depending on the value of your order (which includes super safe packaging). Samples are sent 1st Class and postage is free. International delivery charges are slightly higher and will be delivered by an insured courier service.
CAN WE RETURN OUR STATIONERY?
As all Calendar Paper Co. items are customised, part of the ordering process includes receiving a digital proof, which will be approved by the customer. Therefore returns and refunds cannot be offered on these items. Please see The Small Print for more details.