FREQUENTLY ASKED QUESTIONS
HOW DO WE
PLACE AN ORDER?
Made-to-Measure orders can be placed via the order forms on the collection pages, or via the Foiling Around quote request form. Once we receive your order we'll send your invoice and book your date in to our calendar. We can usually start the design process of Made-to-Measure orders within two weeks.
For Bespoke Design please start the process by filling in our Bespoke Questionnaire. We’ll discuss your requirements, send you a quote and when you’re happy to go ahead we will send your invoice and payment details, and book your date in our calendar. We require a little more notice for Bespoke Design bookings as we can only complete a set number of bookings per month.
WHEN SHOULD WE ORDER?
Ideally you should aim to book your invitations two months before you intend to send them. However it is best to contact us as early as possible to make your booking, our calendar gets particularly booked up in the first few months of the year and throughout summer.
Save the Dates
Start with sending these 10-12 months before the wedding. If you’re having a destination wedding these are a perfect way of letting your guests know early even if you don’t have your details finalised.
Couples tend to send these anything from six months to two months before the wedding, depending on how soon you need your RSVP responses.
We aim to deliver On-the-Day Stationery no later than two weeks before the wedding so we like to start the process early. To do this we need to book your order in around 2-3 months before the big day, earlier if you’re having a summer wedding.
HOW LONG IS THE DESIGN AND PRINT
The design process includes 3 rounds of digital proofs, to make necessary text amendments, and typically takes two weeks from start to finish. We will book your designated design and production time in advance when you place your order.
We ask that you respond to the digital proofs as quickly as possible to help with the print and production timeline. Print and production takes 3-6 weeks from the approval of the final proof depending on the finishes you choose.You will receive an estimated delivery date at the start of the production process, with updates along the way.
WHAT IS THE REQUIRED DEPOSIT PAYMENT?
For our Made-to-Measure collections we take a £100 deposit upfront with the balance payable on approval of the final proof before the items are sent to print. If the total cost of the order is less than £200 the deposit will be 50%. For Bespoke Design we take the bespoke design fee as the deposit, this is £250 for the standard package. The printing costs will be payable on approval of the final proof, before the items are sent to print.
WILL THE COLOUR ON SCREEN BE THE COLOUR WE RECEIVE?
We do our best to closely represent the true life colours but please remember colours can appear to look different from screen to screen and from screen to paper. Please note that with handmade items the colour may change slightly from batch to batch and we cannot guarantee a 100% exact colour match to samples.
CAN WE MAKE CHANGES TO OUR ORDER?
We’re happy to make any amendments up until you approve the digital proof. Your order will then be sent to print and no more changes can be made, so please check spellings and details carefully!
CAN WE ORDER EXTRAS AFTER RECEIVING OUR INVITES?
Check with us to see if we have some spares but generally ordering extras will be subject to the minimum order quantities. We highly recommend ordering an extra 10% just in case.
HOW MUCH IS POSTAGE AND PACKAGING?
We send all our orders by a signed, insured, weekday delivery service to ensure your order arrives swiftly. Our UK delivery charges range from £5 - £30 depending on the value of your order (which includes super safe packaging). Samples are sent 1st Class and postage is free. International delivery charges are slightly higher and will be delivered by an insured courier service.
CAN WE RETURN OUR STATIONERY?
As all of our products are customised, part of the ordering process includes receiving a digital proof, which will be approved by the customer. Therefore returns and refunds cannot be offered on these items. As the customer will have the final say before the design is printed, we cannot take any responsibility for any mistakes. If you have any problems with your order please let us know within 48 hours. We’ll do our best to resolve any issues.